Refund policy
Return Policy
Our policy allows for returns within 15 days from the date of purchase. Unfortunately, if 15 days have passed since your purchase, we cannot offer a refund.
Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain types of goods are excluded from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional Items Excluded from Returns:
- Gift cards
To process a return, we require a receipt or proof of purchase.
Partial Refunds (if applicable)
In some situations, only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the receipt of your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. Processing times often cause delays in posting refunds.
If you’ve done all of this and still have not received your refund, please contact us at gfdesign.information@gmail.com.
Sale Items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Shipping
To return your product, please mail it to:
Via Stalingrado 18/A, 40126 Bologna
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued at over €75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.